At our company, we strive to ensure customer satisfaction with every purchase made through our platform. However, we understand that unforeseen situations may arise that require a product return. Therefore, we have developed the following return policy to provide a hassle-free shopping experience.
Products with Defects or Shipping Damage
If the product you receive has a manufacturing defect or has been damaged during shipping, please notify us within 7 days of receiving the product. If the product is modified or altered after delivery, we will not be able to process a return.
To process the return, we will require photographic evidence of the defect or damage so that we can properly evaluate the case. Once the issue has been confirmed, we will send you a replacement product at no additional cost.
Customs Loss or Non-Delivery
In the rare event that your order is lost in transit by customs or is not delivered for any other reason, please contact us immediately. We will investigate the situation and take the necessary steps to resolve the issue as quickly as possible.
If we find evidence that the order has not been delivered, we may offer a replacement shipment at no additional cost.
General Return Conditions
• To request a return for any reason, please contact our customer support team within 7 days of receiving the product. We will assess whether the return is eligible.
• Returned products must be in their original condition, unused, and in the same condition in which they were received, including the original packaging, labels, and accessories.
• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or because the product is defective or damaged.
• We reserve the right to refuse returns that do not comply with our established policies.
• We do not accept returns due to incorrect size selection or change of mind.
Return Process
To initiate a return, please contact our customer support team at tiendadopezapas@gmail.com and provide your order details along with the reason for the return.
Once the return has been approved, we will provide detailed instructions on how to return the product.
After receiving and inspecting the returned item, we will process your refund request or send a replacement product, as applicable.
We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase. If you have any questions or need additional assistance regarding our return policy, please do not hesitate to contact us. We are always here to help.